Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for choosing KiniPaw.

We carefully process every order to ensure your pet receives quality products as quickly as possible.

Order Processing

Orders are processed within 1–3 business days.

Orders are processed Monday through Friday, excluding federal holidays.

Estimated Delivery

Orders shipped within the United States typically arrive within 7–12 business days after processing.

Please note that delivery estimates may vary due to weather conditions, carrier delays, or other circumstances beyond our control.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for the tracking information to update.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Lost, Stolen, or Delayed Packages

KiniPaw is not responsible for delivery delays caused by the shipping carrier, weather conditions, or circumstances beyond our control. If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier first and then contact us so we can assist you.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can help resolve the issue.

Shipping Locations

We currently ship only within the United States.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us through our Contact Us page.