Refund policy
Refund Policy
Last Updated: August 2026
At KiniPaw, our mission is to provide premium pet products and an exceptional customer experience. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We proudly offer a 30-Day Money-Back Guarantee on eligible purchases.
You may request a return within 30 days of receiving your order.
Eligibility
To qualify for a refund, the item must:
- Be in its original condition.
- Show no signs of misuse or intentional damage.
- Include proof of purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the shipping package
We’ll work quickly to provide a replacement or refund.
Refund Process
Once your return has been received and inspected, we’ll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your financial institution.
Return Shipping Costs
Customers are responsible for return shipping costs for non-defective returns. If an item arrives damaged, defective, or incorrect, KiniPaw will cover the return shipping costs or provide an appropriate resolution.
KiniPaw does not charge any restocking fees.
Contact
If you need assistance, please contact the KiniPaw Customer Support Team at support@shopkinipaw.com before returning any item. Returns sent without prior authorization may not be accepted.